Increased customer satisfaction with continuous insights

Collecting feedback from your customers, no matter where they are
with Touchscreens, Email, SMS or other.

Continue reading Go to Feedback terminal™
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Some of our customers:

Some of our customers:

Feedback for all your needs

The smartest Feedback Terminal in the industry


We forget 90% of an experience within 30 days. Therefore, you get the best results - and maximum response rate - when you collect feedback directly on-site. Make your surveys as short or long as you like. Our templates follow the research that says that the human's "attention span" is 8 seconds and we do most of it. Some just want to click and go, others may want to answer follow-up questions. We have solved it with a smart thank you-screen that says thank you - but gives the ones who want the possibility to answer a few more questions.

In addition, we have boosted the terminal with a wide-ranging question library and the most powerful analyzes that can draw precise conclusions from very short surveys. The era of plastic buttons and other superficial measurements are over.

Go to Feedback terminal

Reach people
where they are


Email, SMS & Phone

When you need to reach your target group in other ways than with Feedback Terminals you can use our service to do survey send-outs via Email & SMS. They choose to answer on their computer or mobile phone.
Did you know that the standard camera in most phones today can read QR-codes that opens a survey instantly? This is a popular choice for people who host courses, lectures and events that wants to end their presentation by collecting feedback before the participants leave.
As with the feedback terminals, the tool is packed with smart question types and powerful analyzes - so that you can make short, effective surveys with lots of rewarding insights.

Integrate wherever you want
- however you want


Web, links & integration

You can integrate the survey directly into any location - as in the example shown here. Then you can place it in the exact part you want to explore further - perhaps in the payment process or at a specific product page. You can also have it as part of your app.

Widgets on websites are more user friendly than bothering pop ups. They are perfect when you want to ask about the experience of the website or a particular tab.

Our links, which you can spread in any way, are smarter than the regular classic links. Instead of making a new link for each questionnaire, you can reuse the same link and schedule what it should contain. Then you choose to permanently print the specific link in material etc. so that you get a higher response rate. You can easily change the content in the web portal.

Your partner for
the future of feedback


Tailor-made solutions

We understand that sometimes one solutions do not fit all and that there are unique needs in different organizations. Unlike traditional survey companies that deliver what they always have delivered, we are just the opposite.
If you have a specific idea you want to develop with us or just know your problem but not the solution then we are there for you. We can develop new systems or adapt our analysis engine - as a partner for your future feedback.
We contribute with expertise in real-time feedback and can act as a total supplier or innovation lab - you decide. For those who do not work over the cloud or require extra high security, our system is fully ready to be installed locally. If you want terminals with a custom look, outdoor touch screens or other tailor-made solutions, we are there for you all the way from idea to production.

Feedback for all your needs​

The smartest Feedback Terminal in the industry


We forget 90% of an experience within 30 days. Therefore, you get the best results – and maximum response rate – when you collect feedback directly on-site. Make your surveys as short or long as you like. Our templates follow the research that says that the human’s “attention span” is 8 seconds and we do most of it. Some just want to click and go, others may want to answer follow-up questions. We have solved it with a smart thank you-screen that says thank you – but gives the ones who want the possibility to answer a few more questions.

In addition, we have boosted the terminal with a wide-ranging question library and the most powerful analyzes that can draw precise conclusions from very short surveys. The era of plastic buttons and other superficial measurements are over.


Go to Feedback terminal

Reach people
where they are

When you need to reach your target group in other ways than with Feedback Terminals you can use our service to do survey send-outs via Email & SMS. They choose to answer on their computer or mobile phone.

Did you know that the standard camera in most phones today can read QR-codes that opens a survey instantly? This is a popular choice for people who host courses, lectures and events that wants to end their presentation by collecting feedback before the participants leave.

As with the feedback terminals, the tool is packed with smart question types and powerful analyzes – so that you can make short, effective surveys with lots of rewarding insights.

Integrate wherever you want
– however you want


You can integrate the survey directly into any location – as in the example shown here. Then you can place it in the exact part you want to explore further – perhaps in the payment process or at a specific product page. You can also have it as part of your app.


Widgets on websites are more user friendly than bothering pop ups. They are perfect when you want to ask about the experience of the website or a particular tab.


Our links, which you can spread in any way, are smarter than the regular classic links. Instead of making a new link for each questionnaire, you can reuse the same link and schedule what it should contain. Then you choose to permanently print the specific link in material etc. so that you get a higher response rate. You can easily change the content in the web portal.

Your partner for
the future of feedback


We understand that sometimes one solutions do not fit all and that there are unique needs in different organizations. Unlike traditional survey companies that deliver what they always have delivered, we are just the opposite.


If you have a specific idea you want to develop with us or just know your problem but not the solution then we are there for you. We can develop new systems or adapt our analysis engine – as a partner for your future feedback.


We contribute with expertise in real-time feedback and can act as a total supplier or innovation lab – you decide. For those who do not work over the cloud or require extra high security, our system is fully ready to be installed locally. If you want terminals with a custom look, outdoor touch screens or other tailor-made solutions, we are there for you all the way from idea to production.

Find out "why" in a simple action plan

This is our most popular method. It gives the respondent the choice to answer some quick follow-up questions which are then analyzed in-depth. An Action Plan comes automatically to your inbox, ready for the weekly or monthly meeting.

Smileys measure overall satisfaction

Follow your customer satisfaction trends through a simple smiley question.

Follow-up questions with in-depth analysis

Choose follow-up questions from a template or write your own. Respondents choose whether or not to respond. Built from psycological research so that as many as possible should answer.

The action plan comes automatically

The follow-up questions that drive satisfaction and dissatisfaction are pointed out. You do not even need to interpret any graphs. The things you need to prioritize to increase satisfaction is crystal clear.

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Variety of question types

Smileys

Smileys

Use smileys, stars, numbers or your own symbols. Scale 3-5.

Follow-up questions

Follow-up questions

Single page with brief follow-up questions. Perfect for an overall question.



Net Promoter Score

Net Promoter Score

The NPS question: "How likely would you recommend us?" with industry standard reporting.



Text fields

Text fields

Collect comments or contact information in a custom field for email or number.



Multi-choice question

Multi-choice question

Insert your options and determine how many choices may be made.



Image question

Image question

Upload your own photos - on dishes, departments or anything else.



Smart thank you-screen

Smart thank you-screen

Give the respondent the choice to proceed with "Thank you, do you want to proceed?" to please everyone.



More options + templates

More options + templates

Use the question library and templates to get started quickly.



Case studies

"We increased sales with a tactical in-depth survey"

Marcus Murray, marketing manager

Pin-pointed surveys at IKEA

IKEA uses Exit-surveys, in-depth surveys in various departments and showrooms as well as employee surveys. At the exit, the customers give feedback on specific departments and with 10,000 responses per month, the management can follow up on which departments need improvement and which department need in-depth surveys. An example of such an in-depth survey found that they needed to move a bed sofa and communicate the benefits differently, which led to increased sales. IKEA states that they have not been able to get this information with any other survey tool.

"In addition to our guests' satisfaction, it is especially interesting to add our own photos of dishes and follow-up questions about how they should be improved"

Johan Lundblad, region manager

Feedback in all corporate restaurants and conference buildings

In the hundreds of places around the Nordic region, Coor delivers service in corporate restaurants, conference rooms, receptions, etc. to some of the largest organizations in the world. To ensure a high quality level for all these customers, they use 8 Second Survey to follow up on satisfaction and improvement areas. They compare restaurants and run in-depth surveys where it's needed. Central campaign surveys are also used. They have an arsenal of terminals that tour their conference buildings and they also use 8 Second Survey when they meet with customers in the field using smartphones.

"We increased sales with a tactical in-depth survey"

Marcus Murray, marketing manager

Pin-pointed surveys at IKEA

IKEA uses Exit-surveys, in-depth surveys in various departments and showrooms as well as employee surveys. At the exit, the customers give feedback on specific departments and with 10,000 responses per month, the management can follow up on which departments need improvement and which department need in-depth surveys. An example of such an in-depth survey found that they needed to move a bed sofa and communicate the benefits differently, which led to increased sales. IKEA states that they have not been able to get this information with any other survey tool.

"In addition to our guests' satisfaction, it is especially interesting to add our own photos of dishes and follow-up questions about how they should be improved"

Johan Lundblad, region manager

Feedback in all corporate restaurants and conference buildings

In the hundreds of places around the Nordic region, Coor delivers service in corporate restaurants, conference rooms, receptions, etc. to some of the largest organizations in the world. To ensure a high quality level for all these customers, they use 8 Second Survey to follow up on satisfaction and improvement areas. They compare restaurants and run in-depth surveys where it's needed. Central campaign surveys are also used. They have an arsenal of terminals that tour their conference buildings and they also use 8 Second Survey when they meet with customers in the field using smartphones.

"When dealing with once in a lifetime experiences we need to ensure that we always deliver at our best. Therefore we use the best feedback solution possible ."

Kerstin Nilsson, hotel manager

A wordclass experience at Icehotel

The activities and the food experience are improved with 8 Second Survey. Guests indicate which activity they participated in and provide specific feedback on their experience. This has led the activity managers to increase the quality of their areas of responsibility. The restaurants have scheduled surveys that change during breakfast, lunch and dinner because the offer and experience differ between these times. This feedback is used to improve supply, facilities, service and scheduling. Their feedback terminals are specially designed with ice theme and integrated LED lights to attract attention.

"We need to see which clinics have extra needs and what the problems are"

Anna Rinstad, quality & improvement manager

The dental clinics were compared

All clinics are measured with overall questions - they are compared to find the clinics with the greatest improvement needs. They also have follow-up questions that are used to identify the local underlying issues. The questions can then vary using 8 Second Survey's dynamic content. Many adaptations are made to divide the data into, for example, departments or as specific as treatment rooms using segmentation questions. It provides filtered reporting and more personal feedback to each employee. Theme weeks are introduced where the focus is on questions before, during and after the visit to understand the patients even better.

"When dealing with once in a lifetime experiences we need to ensure that we always deliver at our best. Therefore we use the best feedback solution possible ."

Kerstin Nilsson, hotel manager

A wordclass experience at Icehotel

The activities and the food experience are improved with 8 Second Survey. Guests indicate which activity they participated in and provide specific feedback on their experience. This has led the activity managers to increase the quality of their areas of responsibility. The restaurants have scheduled surveys that change during breakfast, lunch and dinner because the offer and experience differ between these times. This feedback is used to improve supply, facilities, service and scheduling. Their feedback terminals are specially designed with ice theme and integrated LED lights to attract attention.

"We need to see which clinics have extra needs and what the problems are"

Anna Rinstad, quality & improvement manager

The dental clinics were compared

All clinics are measured with overall questions - they are compared to find the clinics with the greatest improvement needs. They also have follow-up questions that are used to identify the local underlying issues. The questions can then vary using 8 Second Survey's dynamic content. Many adaptations are made to divide the data into, for example, departments or as specific as treatment rooms using segmentation questions. It provides filtered reporting and more personal feedback to each employee. Theme weeks are introduced where the focus is on questions before, during and after the visit to understand the patients even better.
Curious about what we can do for you?

Tel: +1 469-802-0077    |    Email: info@8secondsurvey.com

Powerful Report & Analysis

Action Plans

Automatically generated action plans are delivered to your mailbox at a time that suits you. You will receive a fully-analyzed prioritization based on an in-depth analysis. The action plan is specifically designed to be easily communicated to your staff.

Export & Report

You can download custom exports in either PDF or CSV / Excel. It is possible to export on segementation or respondent group. If you want summaries sent to you on a regular basis, you can activate Quick-reports for daily, weekly or monthly summaries.

Web portal & API

Our cloud-based portal is available 24/7. You reach all your results in real-time and with our advanced segmentation module you can segment, compare or merge data. The user hierarchy is adapted to your organization and your needs. We have a 8 Second Survey API that allows you to transfer data to your own business systems.

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For all target groups

Create the most profitable store


Ranging from IKEA stores, Car dealerships to small supermarkets it is shown that systematic collection of the on-site experience leads to faster improvements that can be seen in the financial report. The traditional CSI survey does not know which times stand out or exactly what affects negatively at that moment.

The key is in two things:


1.
View trends so that you can predict what is needed when it comes to, for example, scheduling.


2. Automatic in-depth analysis showing, for example, whether it is the ecological supply, service or the signage that is the problem. Surveys can easily be divided into departments so that different managers can see their particular areas of improvement.

Quality care that creates trust 

 

The patients’ influence and participation is crucial for a good experience. And a good experience is crucial for them to choose you next time they are choosing care supplier. You create trust by understanding how they feel and showing that you care.


The choice of feedback tools also reflects your image and quality. Take into account that different individuals need different solutions – besides satisfaction measurements, GreatRate is used to communicate more easily with patients who have language difficulties, where it is easier to express themselves with pictures. Sometimes it can be easy to bring a tablet to the bedside and at the same time have access to a powerful and intuitive survey tool.

Give the guest the best possible service


For guests to recommend you and come back, there is a lot of things that must work. Good service, good food, good range and the right atmosphere. When there is a lot to do GreatRate can help prioritize the right improvement. The waiter or guest can personally specify who served a specific table, so that the staff can receive personal feedback and give an even better service next time.


You can also examine the likelihood to recommend your company through the NPS (Net Promoter Score) question.

Become an expert in your market


Market research is based on capturing a direct experience about a product or finding the next tactical move. A tool that operates where the customer is psysically gives you invaluable knowledge and the power to grow. Traditional surveys do not come close to the benefits of instant feedback.


Find out what your customers prefer and how they think so that you can base your campaigns and personas on facts. Find out how products and digital services should be developed. Find out how they perceive your brand and scale up your position on the market.

Strategic improvements in hotels

 

Being able to give the guest a response to a complaint, for example, by the guest indicating their email if they want to be contacted, is good but far from sufficient. The individual perspective needs to be supplemented with the overall patterns – the recurring problems that affect many guests. This is how you take market shares and increase profitability. Here, GreatRate helps your hotel find specific areas of improvement that central, traditional surveys do not find.

 

You also have the opportunity to ask direct questions if you open a new bar or should rebuild the entrance and want to know what the guests think.

Engage audience & Capture leads

 

Events takes a long time to plan and with feedback before, during and after your event you can focus on the right things. Make improvements during the event or make sure that the next event attracts more visitors and gets more satisfied participants. Getting direct feedback on overall satisfaction, program and service gives you many competitive advantages.

 

As an exhibitor, you can engage visitors in your booth and collect important contact information. You can also engage the audience during conferences and lectures, by asking questions live that shows what the group thinks about the topic. GreatRate can thus contribute to better experiences by engaging the audience.

Capture opinions on the go

 

Recurrent customers and unfamiliar travelers have one thing in common – they want to feel welcome and want everything to work. At airports it is important to quickly find solutions to problems – and GreatRate helps you understand the “why”. Is it the service or information that is the underlying problem in the ticket control? Is it slippery on the floor or doesn’t the hand dryers work in the toilet? Quick on-going measurements, and more dynamic content where needed.

 

In the actual moment of travel – on the train, the flight or the bus – feedback terminals or QR codes/links can be powerful tools for creating an optimal experience.

Make evaluation an experience

 

Cafeterias and study environments often need improvements. Anonymous feedback – in a tool that also can handle random clicks – allows all students to speak their mind. In addition, there are also many training opportunities that can be improved. Lessons, lectures, seminars and exercises. Common evaluations are too heavy and inflexible.

 

Have the participants evaluate on their mobile at the end of the lecture, on a feedback terminal on the way out or quickly on their computer. The research is clear that systematic quality ensurance and participation are important. This is student democracy at the highest level.

Create a converting web


Managing all reviews online in a systematic way is almost impossible. And most visitors do not take the time to write extensive reviews. Therefore, smarter measurements are needed which quickly find the missing link in the experience and which is reported continuously. Use widgets or integrate the survey where it fits. It is directly clickable – no new window or pop-up needs to be opened.


You can capture the direct experience of eg. registration or the payment process, but also the experience of the products you have sent by using a QR code and link on the packaging. Complement with our email surveys so that GreatRate can cover all your contact areas.

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