When you sent out your traditional survey, waited for answers and then compiled the results and the conclusions manually, the data has already become outdated. The world today is ever changing and so are the opinions. Imagine if you could collect feedback continuously and act in the present. Then your improvements would effect what is actually needed right now.
In fact, we put completely different grades on the same experience – if you set the grade when it happens instead of afterwards.
“The experiencing self”, as it is called in science, holds the key within everything from buying behavior to stress level. But traditional surveys overlook the experiencing self and instead listen to “The remembering self”. If you want to increase customer satisfaction or get more engaged employees, it is time to think about how – and when – you measure their opinions.
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This is our most popular method. It gives the respondent the choice to answer some quick follow-up questions which are then analyzed in depth. An Action Plan comes automatically to your inbox, ready for the weekly or monthly meeting.
Follow your trends through a simple smiley question.
Choose follow-up questions from a template or write your own. Respondents choose whether or not to respond. Built from psycological research so that as many as possible should answer. The analysis makes this your actionable to-do list.
The follow-up questions that create satisfaction and dissatisfaction are pointed out. You do not even need to interpret any graphs. The things you need to prioritize to increase satisfaction is crystal clear.
Use smileys, stars, numbers or your own symbols. Scale 3-5.
Single page with brief follow-up questions. Perfect for an overall question.
The NPS question: "How likely would you recommend us?" with industry standard reporting.
Collect comments or contact information in a custom field for email or number.
Insert your options and determine how many choices may be made.
Upload your own photos - on dishes, departments or anything else.
Give the respondent the choice to proceed with "Thank you, do you want to proceed?" to please everyone.
Use the question library and templates to get started quickly.
Automatically generated action plans are delivered to your mailbox at a time that suits you. You will receive a fully-analyzed prioritization based on an in-depth analysis. The action plan is specifically designed to be easily communicated to your staff.
You can download custom exports in either PDF or CSV / Excel. It is possible to export on segementation or respondent group. If you want summaries sent to you on a regular basis, you can activate Quick-reports for daily, weekly or monthly summaries.
Our cloud-based portal is available 24/7. You reach all your results in real-time and with our advanced segmentation module you can segment, compare or merge data. The user hierarchy is adapted to your organization and your needs. We have a GreatRate API that allows you to transfer data to your own business systems.